WHAT ARE YOUR SHIPPING RATES AND DELIVERY TIMES?
We Ship WorldWide! + 30 Day Guarantee.
Please allow 2-3 business days of processing time. Due to the corona virus, processing times may take up to 5 days in some cases. *Shipping time to most countries is 8-25 days.
* Due to the ongoing health crisis in the world, COVID-19 / Corona Virus, some customers are experiencing or will experience delays in shipping times. If you want to read more, please click here.
The delay may add an additional 5-10 business days to our standard delivery times.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
As a small company, we do not have a packaging center yet, but we are working hard on expanding. Our products are sent to our packaging partner in Asia, that redistributes your packages around the world. We would like to thank our customers for their patience and their understanding.
All international orders may incur customs fees and additional fees.
WILL I RECIEVE A TRACKING NUMBER?
Yes, we support tracking for every order. Tracking will be available once your product is shipped. When you receive your tracking number, if you need help tracking your order you can contact us at [email protected]
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line “CANCEL” to [email protected].
If the item has already shipped, we can`t cancel your order because the product was already printed as your demand.
MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?
We do ship every item with double boxes, extra padding, and foam. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Please, always refuse the package if you see damage on it and file a complaint with the courier directly! It will be re-shipped back to us and we will happily re-ship another one. If you do accept the package, we won’t be able to help you.
If this happens to you, please contact us with:
- Your order number.
- Pictures of the damaged package/product.
Once received at our office, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If you did not find the answer to your question here, please contact us and we will do our best to reply within 48 hours!